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Explore the Rules That Govern Your Account

These Terms & Conditions define the agreement between you and erajp when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and access the lobby.

Account Eligibility RulesDANA, OVO, GoPay & QRIS ConditionsWithdrawal Verification StepsAccount Suspension PolicyGoverning Law Clause

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Browse the Full Scope of These Terms

erajp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By opening an account on erajp, you confirm that you have read, understood, and accepted every clause in these Terms & Conditions. The agreement covers account registration, deposit methods including DANA, OVO, GoPay and QRIS, withdrawal processing, session conduct, and account termination procedures. Any activity that

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contradicts these terms — including duplicate accounts or chargebacks on verified transactions — may result in suspension without prior notice. Access to certain features depends on local law, and we reserve the right to restrict or modify services in response to regulatory changes affecting Indonesia. We
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update these terms periodically; continued account use after an update constitutes acceptance of the revised version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

Switch to Live Support for Terms Questions

If any clause in these Terms & Conditions is unclear or you believe a decision affecting your account was made in error, our support team is available to help you navigate the process. We handle terms-related disputes via three dedicated channels, available daily from 08:00 to 23:00 WIB, with responses to email inquiries within 24 hours.

Team online

Live Chat

Reach our terms and compliance desk directly through the live chat widget in your account dashboard. Agents are active from 08:00 to 23:00 WIB and can address clause-specific questions in real time without delay.

Email Support

Send a detailed written inquiry to our support address for formal terms disputes or account-access issues. We aim to respond within 24 hours and keep a written record of every exchange for your reference.

Help Centre

Our self-service Help Centre contains the full current version of these Terms & Conditions, a changelog of recent revisions, and step-by-step account procedures so you can check policy details at any hour.

ACCOUNT SECURITY STANDARDS

Open an Account Knowing How We Protect You

erajp applies layered account-security practices that align with these Terms & Conditions — from how your personal data is stored to how withdrawal requests are verified.

Data Retention Policy

We retain account data for a period defined in Clause 7 of these terms. You may request a summary of the data we hold by submitting a written request through live chat or email support, which we action within 14 days.

Cookie Use Disclosure

Our cookie policy is incorporated by reference into these Terms & Conditions. Functional cookies are required for session management; analytics cookies can be declined via the preferences panel in your account settings without affecting core access.

Two-Factor Verification

Account access requires two-factor authentication at login and again at withdrawal initiation. This step is mandatory under our security clause and cannot be waived, ensuring that only the verified account holder authorises fund movements.

Withdrawal Identity Check

Before your first withdrawal — whether to DANA, OVO, GoPay or QRIS — we verify that the registered wallet name matches the account holder name. This check is completed within one business day under normal conditions.

Terms Change Notification

When we revise these Terms & Conditions, we notify you via the email address registered to your account at least seven days before changes take effect, unless a regulatory requirement forces an immediate update.

Dispute Resolution Path

Disputes arising under these terms follow a structured path: first contact support, then escalate to our compliance desk in writing. Resolution timelines and the applicable governing law are stated in Clause 12 of the current Terms & Conditions.

Check Answers to Common Terms Questions

The questions below reflect what account holders in Indonesia most frequently ask about these Terms & Conditions. If your question is not addressed here, use live chat between 08:00 and 23:00 WIB or submit an email inquiry for a formal written response.

They apply from the moment you complete account registration and continue for the full lifetime of your account, including any period during which your account is suspended or under review by our compliance team.

Continued use of your account constitutes acceptance of all current clauses. If you disagree with a specific clause, you should close your account before the disputed term takes effect and contact support for a final balance withdrawal.

Deposits via DANA, OVO, GoPay and QRIS are governed by Clause 4, which sets out clearing times, minimum amounts, and the conditions under which a deposit may be held for verification before it appears in your account balance.

We retain your account data for the period required by our data retention clause, after which it is deleted from active systems. You may request a copy of your data before closure by contacting support in writing.

Yes. Duplicate account creation, chargebacks on verified deposits, collusion, or any activity identified as a breach of Clause 9 may result in immediate suspension without prior notice, pending a compliance review.

We send a notification to your registered email address at least seven days before any revision takes effect. The updated version is also published in the Terms & Conditions page with a revision date clearly shown at the top.

Yes — access to certain account features and game categories depends on local law. Where local law permits, you will have full access; otherwise, specific sections of the lobby or payment options may be restricted in your region.

Explore the Rules That Govern Your Account

Switch to Live Support for Terms Questions

Live Chat

Email Support

Help Centre

Open an Account Knowing How We Protect You

Data Retention Policy

Cookie Use Disclosure

Two-Factor Verification

Withdrawal Identity Check

Terms Change Notification

Dispute Resolution Path

Check Answers to Common Terms Questions

01 When do these Terms & Conditions apply to my account?

02 Can I use my account if I disagree with a clause in the terms?

03 How do these terms affect my DANA or OVO deposits?

04 What happens to my data if I close my account?

05 Are there activities that can lead to immediate account suspension?

06 How will I know if the Terms & Conditions have changed?

07 Does access to all features depend on local law?

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