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Explore Our Legal Terms and Account Policies

erajp operates under a clear legal framework designed to protect your account, your data, and your rights as a user in Indonesia — whether you access the lobby…

Account Data ProtectionDANA, OVO, GoPay & QRIS ContextJurisdiction-Dependent AccessCookie & Retention PolicyContact Rights Available

Explore lobby Read FAQ

Browse Our Jurisdiction and Compliance Position

erajp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal posture is straightforward: erajp makes its lobby, wallet and account tools available where local law permits. We do not make eligibility claims that override Indonesian national regulations, and we align our terms with applicable digital commerce requirements. When you deposit via DANA, OVO, GoPay

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or QRIS, your transaction is processed through a recognised local payment channel — each of these rails is subject to its own provider terms alongside ours. Account eligibility, withdrawal rights and promotional access all depend on local law, and we update these terms when regulatory guidance
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changes. We keep a dated revision log so you can always see what changed and when. Any continued use of the platform after a policy update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT PATHS

Switch to a Support Channel for Legal Queries

If any section of our legal terms is unclear or you need to make a formal request — such as a data access or deletion request — our support team is reachable around the clock. We handle policy-related queries separately from general account support to make sure the right team responds with the right answer within a defined timeframe.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Legal and privacy queries are escalated to our compliance desk within two hours during business hours.

Email Support

Send formal data-access or account-closure requests to our dedicated legal address. We aim to acknowledge all written requests within one business day and resolve them within seven.

In-Account Help Center

Navigate to Settings → Help → Legal Queries inside your account on any device. This path lets you submit a structured request that routes directly to our policy team without passing through general support queues.

DATA HANDLING STANDARDS

Open Transparency on How We Handle Your Account

We handle your personal and financial data according to the principles below. Each point reflects an actual operational practice rather than a general statement — from how long we keep transaction logs…

Data Collection Scope

We collect your registration details, device identifiers, session logs and payment method references — such as your DANA or OVO wallet token — only to operate your account and prevent fraud.

Cookie Usage

Our site uses session cookies for login persistence and analytics cookies to understand page performance. You can manage cookie preferences in your browser settings at any time without losing account access.

Account Security Practice

Passwords are stored using one-way hashing. Two-step verification is available under Settings → Security. We never store full QRIS or GoPay credentials; only tokenised references are kept on our servers.

Data Retention Period

We retain transaction records for a minimum of five years to meet financial record-keeping obligations. Profile data tied to a closed account is anonymised within 90 days of closure unless law requires otherwise.

Your Right to Request Data

You may request a full export of your account data at any time via Settings → Privacy → Download My Data. Exports are prepared within 72 hours and delivered securely to your registered email address.

Who to Contact for Changes

To correct inaccurate data, request deletion or object to a specific processing activity, contact our legal team by email. We respond within one business day and resolve most requests within seven calendar days.

Get Answers on Rights, Data and Account Access

The questions below reflect what users in Indonesia most commonly ask when reading through our terms and policies. Each answer is specific to how erajp operates — not a general legal summary — so you know exactly what applies to your account.

Yes. Whether you can access certain features, withdraw funds or participate in promotions depends on local law. We outline which features are jurisdiction-dependent in the relevant section of our terms and update them when regulations change.

We collect your name, email, phone number, device information and the payment method tokens you link — such as DANA, OVO, GoPay or QRIS. We do not collect more than is necessary to operate your account and process transactions securely.

Transaction logs are retained for at least five years due to financial record-keeping requirements. Non-transactional profile data is anonymised within 90 days of account closure, unless a longer period is required under applicable law.

Yes. Navigate to Settings → Privacy → Download My Data inside your account. We prepare the export within 72 hours and send it securely to your registered email address. The export includes account activity, session logs and linked payment references.

Send a deletion request to our legal email address. We acknowledge requests within one business day. Deletion is completed within seven calendar days, except for data we are legally required to retain, which will be anonymised instead.

We store only tokenised references — never your full wallet credentials or QRIS codes. Tokenisation means your actual payment details stay within the DANA or GoPay infrastructure; erajp only holds the reference needed to link your account for withdrawals.

We publish a dated revision log on this page every time terms change. You will also receive an in-app notification on your next login. Continuing to use the platform after the effective date of a revision means you have accepted the updated terms.

Explore Our Legal Terms and Account Policies

Switch to a Support Channel for Legal Queries

Live Chat

Email Support

In-Account Help Center

Open Transparency on How We Handle Your Account

Data Collection Scope

Cookie Usage

Account Security Practice

Data Retention Period

Your Right to Request Data

Who to Contact for Changes

Get Answers on Rights, Data and Account Access

01 Does Indonesian law affect my eligibility to use erajp?

02 What personal data does erajp collect when I register?

03 How long does erajp keep my account data after I close my account?

04 Can I request a copy of all data erajp holds about me?

05 How do I request that erajp delete my personal data?

06 Are my DANA or GoPay wallet details stored on erajp servers?

07 How are legal terms updated and how will I know about changes?

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