Reference

How We Handle Your Privacy on erajp

Your account, deposits and gameplay stay secure with us. We use industry-standard encryption to protect every transaction you make through DANA, OVO, GoPay and QRIS.

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erajp How We Handle Your Privacy on erajp
REACH OUR TEAM

Get Help With Your Privacy Questions

Team online

Email Support

Email [email protected] with any privacy request. Our team replies within 24 hours on weekdays and 48 hours on weekends. Include your account email and a description of what you need.

Live Chat

Chat with our support agent directly in the lobby. Available 09:00–23:00 (Jakarta time) every day. They can guide you through privacy settings and data requests instantly.

Account Settings

Log in and browse Account > Privacy & Security to view your stored data, update your contact details, and manage cookie preferences without contacting support.

DATA SECURITY DETAIL

How We Keep Your Information Safe

Encryption

Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment card and bank details never touch our servers — our payment partners handle them behind secure gateways.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to see which games and pages players visit most. You can disable non-essential cookies in your browser or in Account > Privacy & Security without losing access.

Account Verification

When you request a withdrawal, we verify your identity by matching your registered name and payment method. This protects both your account and prevents unauthorised payouts.

Data Retention

We keep your account data for as long as your account is active. After you close your account, we retain essential records for legal compliance for up to 7 years, then delete them securely.

Third-Party Access

We only share your data with payment processors (DANA, OVO, GoPay, QRIS partners), our hosting provider and our support platform. We never sell your data or share it for marketing outside erajp.

Changes to This Policy

If we update this privacy policy, we'll email you 14 days in advance and show a banner in the lobby. You can view the full history of policy versions by emailing [email protected].

Privacy Questions We Hear Often

Yes. Log into your account, go to Account > Privacy & Security > Download My Data to see your profile, contact info, deposit history and gameplay records. You can also email [email protected] with your request and we'll send you a full report within 7 days.

We never store your full payment details. Payment processors handle encryption and verification. When you deposit, your transaction is routed through their secure gateway. We only store that a successful payment arrived — not your card or bank numbers.

We send you account alerts, withdrawal confirmations and promotional emails based on your preferences. You can opt out of promotions in Account > Notifications without affecting your account. Marketing emails include an unsubscribe link.

We retain your account data for legal and tax compliance for 7 years after closure. Personal contact details are deleted within 30 days if you request it. Gameplay records stay encrypted and inaccessible to our team.

We only share data with vendors who help us operate — payment processors, hosting providers and our support platform. We never sell, rent or trade your information. Partners sign strict data-protection contracts.

Email [email protected] with subject 'Account Deletion Request' and your registered email. We'll close your account within 24 hours and delete non-essential personal data within 30 days. Legal records stay for compliance.

Contact our support team immediately at [email protected] or via live chat (09:00–23:00 Jakarta time). We'll review your account activity and payment logs. If fraud is found, we'll refund the amount and reset your security settings.

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